Support

If you encounter any issues while using Trae Plugin or need assistance, this guide provides various ways to get help and resolve common problems.

Getting Help

Documentation

Before reaching out for support, please check our comprehensive documentation:

• What is Trae Plugin - Overview and features
• Installation Guide - Step-by-step installation instructions
• AI Capabilities - How to use AI features
• Builder Mode - Complete project development assistance
• Cue - Intelligent code suggestions
• Fast Apply - Quick code application
• Keyboard Shortcuts - Efficiency shortcuts
• FAQs - Frequently asked questions

Community Support

Discord Community Join our Discord server for real-time help and discussions:

• Get help from other users
• Share tips and tricks
• Participate in community discussions
• Get updates on new features

GitHub Issues Report bugs or request features on our GitHub repository:

• Search existing issues before creating new ones
• Provide detailed reproduction steps
• Include system information and error messages
• Use appropriate labels for categorization

Official Support Channels

Email Support For technical issues or account-related questions:

• Email: support@trae.ai
• Response time: 24-48 hours
• Include detailed problem description and system information

Documentation Feedback Help us improve our documentation:

• Report unclear or missing information
• Suggest improvements
• Submit corrections

Common Issues and Solutions

Installation Issues

Plugin not appearing in VS Code

1. Verify VS Code version (1.93 or later required)
2. Check if plugin is enabled in Extensions panel
3. Restart VS Code
4. Reinstall the plugin if necessary

Authentication problems

1. Check internet connection
2. Verify Trae account credentials
3. Clear VS Code cache and restart
4. Contact support if issues persist

Feature Issues

AI suggestions not working

1. Ensure active internet connection
2. Check if you're signed in to your Trae account
3. Verify file type is supported
4. Try restarting VS Code

Builder mode not responding

1. Check terminal permissions (Windows users)
2. Verify PowerShell version (6+ required for Windows)
3. Ensure project files are accessible
4. Clear workspace cache

Cue completions not appearing

1. Check if Cue is enabled in settings
2. Verify file type support
3. Try triggering manually with Ctrl+Space
4. Check for conflicting extensions

Performance Issues

Slow response times

1. Check internet connection speed
2. Close unnecessary VS Code extensions
3. Reduce project size if very large
4. Contact support for persistent issues

High memory usage

1. Close unused files and projects
2. Restart VS Code periodically
3. Check for memory leaks in other extensions
4. Update to latest plugin version

Reporting Issues

When reporting issues, please include:

System Information

• Operating system and version
• VS Code version
• Trae Plugin version
• Other relevant extensions

Problem Description

• What you were trying to do
• What happened instead
• Steps to reproduce the issue
• Error messages (if any)

Additional Information

• Screenshots or screen recordings
• Log files (if available)
• Project type and size
• Network configuration (if relevant)

Feature Requests

We welcome suggestions for new features:

1. Check existing requests: Search our GitHub issues for similar requests
2. Provide detailed description: Explain the feature and its benefits
3. Include use cases: Describe how you would use the feature
4. Consider alternatives: Mention any workarounds you currently use

Privacy and Security

Data Handling

• Code snippets are processed securely
• No code is stored permanently without consent
• All data transmission is encrypted
• Privacy policy available on our website

Security Concerns

If you discover security vulnerabilities:

• Email: security@trae.ai
• Do not post publicly until resolved
• Provide detailed reproduction steps
• We'll acknowledge receipt within 24 hours

Updates and Maintenance

Automatic Updates

• Plugin updates automatically through VS Code
• Check Extensions panel for update notifications
• Restart VS Code after updates

Release Notes

• Check release notes for new features and fixes
• Available in VS Code Extensions panel
• Also posted on our website and GitHub

Maintenance Windows

• Scheduled maintenance announced in advance
• Usually during low-usage periods
• Status updates provided during maintenance

Additional Resources

Learning Resources

• Video tutorials on our YouTube channel
• Blog posts with tips and best practices
• Webinars and live demonstrations
• Community-contributed content

API Documentation

• For developers integrating with Trae
• Available on our developer portal
• Includes code examples and SDKs
• Regular updates with new features

Status Page

Check our status page for:

• Service availability
• Planned maintenance
• Incident reports
• Performance metrics

Contact Information

General Inquiries: info@trae.aiTechnical Support: support@trae.aiSecurity Issues: security@trae.aiPartnership Inquiries: partnerships@trae.ai

Business Hours: Monday-Friday, 9 AM - 6 PM PST Emergency Support: Available for enterprise customers

We're committed to providing excellent support and continuously improving your experience with Trae Plugin. Don't hesitate to reach out if you need assistance!