Frequently Asked Questions (FAQs)

This page answers the most common questions about Trae Plugin. If you don't find your answer here, please check our Support page for additional help options.

General Questions

What is Trae Plugin?

Trae Plugin is an AI-powered coding assistant that integrates with VS Code and JetBrains IDEs. It provides intelligent code completion, generation, explanation, and project development assistance to help developers write better code faster.

Is Trae Plugin free?

Trae Plugin offers both free and premium tiers. The free tier includes basic AI capabilities, while premium features like advanced code generation and Builder mode require a subscription.

Which IDEs are supported?

Currently, Trae Plugin supports:

• Visual Studio Code (1.93 or later)
• JetBrains IDEs (IntelliJ IDEA, PyCharm, WebStorm, etc.)

What programming languages are supported?

Trae Plugin supports all major programming languages including:

• JavaScript/TypeScript
• Python
• Java
• C/C++
• C#
• Go
• Rust
• PHP
• Ruby
• And many more

Installation and Setup

How do I install Trae Plugin?

For VS Code:

1. Open VS Code
2. Go to Extensions (Ctrl+Shift+X)
3. Search for "Trae"
4. Click Install
5. Sign in with your Trae account

For JetBrains IDEs:

1. Open your JetBrains IDE
2. Go to File > Settings > Plugins
3. Search for "Trae" in the Marketplace
4. Install and restart the IDE
5. Sign in with your Trae account

Do I need an internet connection?

Yes, Trae Plugin requires an active internet connection to access AI capabilities. The plugin processes code using cloud-based AI models.

How do I sign in to my Trae account?

After installing the plugin:

1. Look for the Trae icon in your IDE
2. Click on it to open the authentication dialog
3. Enter your Trae account credentials
4. If you don't have an account, you can create one during this process

Features and Usage

How do I use AI code completion?

AI code completion (Cue) works automatically:

1. Start typing code in any supported file
2. Suggestions will appear as you type
3. Press Tab or Enter to accept suggestions
4. Use arrow keys to navigate multiple suggestions

What is Builder mode?

Builder mode is an advanced feature that helps you develop complete projects from scratch. It can:

• Analyze your project structure
• Generate and modify multiple files
• Run commands and analyze results
• Provide step-by-step project development assistance

How do I access Builder mode?

1. Open the AI chat (Ctrl+U on Windows/Linux, Cmd+U on macOS)
2. Click the "Builder" button at the top of the chat panel
3. Start describing what you want to build

Can I use Trae Plugin offline?

No, Trae Plugin requires an internet connection to function. All AI processing happens in the cloud to provide the most accurate and up-to-date assistance.

Troubleshooting

Why aren't AI suggestions appearing?

Common causes and solutions:

1. No internet connection - Check your network
2. Not signed in - Verify you're logged into your Trae account
3. Unsupported file type - Ensure you're working with a supported language
4. Plugin disabled - Check if Trae Plugin is enabled in your IDE

The plugin is slow or unresponsive

Try these solutions:

1. Check internet speed - Slow connections affect performance
2. Restart your IDE - This often resolves temporary issues
3. Close unnecessary files - Large projects can impact performance
4. Update the plugin - Ensure you have the latest version

I'm getting authentication errors

To resolve authentication issues:

1. Check credentials - Verify your username and password
2. Clear cache - Sign out and sign back in
3. Check account status - Ensure your account is active
4. Contact support - If issues persist, reach out to our support team

Builder mode isn't working on Windows

For Windows users, ensure:

1. PowerShell 6+ - Install PowerShell 6 or later
2. Set as default - Configure PowerShell as your default terminal
3. Permissions - Ensure proper file and execution permissions
4. Antivirus - Check if antivirus software is blocking operations

Privacy and Security

Is my code secure?

Yes, we take security seriously:

• All data transmission is encrypted
• Code snippets are processed securely
• No code is stored permanently without your consent
• We follow industry-standard security practices

What data does Trae Plugin collect?

We collect:

• Code snippets for processing (temporarily)
• Usage analytics (anonymized)
• Error reports (to improve the service)
• Account information (for authentication)

Can I use Trae Plugin in enterprise environments?

Yes, we offer enterprise plans with:

• Enhanced security features
• On-premises deployment options
• Custom integrations
• Dedicated support

Billing and Subscriptions

How does billing work?

• Free tier - Limited AI requests per month
• Premium tier - Unlimited requests and advanced features
• Enterprise tier - Custom pricing and features

Can I cancel my subscription?

Yes, you can cancel anytime:

1. Go to your account settings
2. Navigate to billing section
3. Click cancel subscription
4. Your access continues until the end of the billing period

Do you offer student discounts?

Yes, we offer discounts for students and educational institutions. Contact our support team with your educational email address for more information.

Technical Questions

What are the system requirements?

Minimum requirements:

• VS Code 1.93+ or supported JetBrains IDE
• Internet connection
• 4GB RAM
• 1GB free disk space

Recommended:

• 8GB+ RAM
• Fast internet connection
• SSD storage

Can I customize keyboard shortcuts?

Yes, you can customize shortcuts:

1. Open your IDE settings
2. Search for "keyboard shortcuts"
3. Find Trae-related shortcuts
4. Modify as needed

Does Trae Plugin work with other extensions?

Yes, Trae Plugin is designed to work alongside other extensions. However, some conflicts may occur with other AI coding assistants. If you experience issues, try disabling other AI extensions temporarily.

Getting More Help

Where can I find more documentation?

Check out our comprehensive documentation:

• Installation Guide
• AI Capabilities
• Builder Mode
• Keyboard Shortcuts

How can I provide feedback?

We welcome feedback:

• GitHub Issues - Report bugs or request features
• Discord Community - Join discussions and share ideas
• Email - Send feedback to feedback@trae.ai
• In-app feedback - Use the feedback option in the plugin

How do I stay updated?

Stay informed about updates:

• Release notes - Check your IDE's extension panel
• Newsletter - Subscribe on our website
• Social media - Follow us for announcements
• Discord - Join our community for real-time updates

Still have questions? Visit our Support page for additional help options or contact us directly.