Troubleshooting Guide

This guide helps you resolve common issues when using Trae.

Common Issues

Installation Problems

Issue: Plugin installation fails

Solution:

1. Check your IDE version compatibility
2. Ensure you have proper internet connection
3. Try restarting your IDE
4. Clear plugin cache and reinstall

Issue: Authentication errors

Solution:

1. Verify your Trae account credentials
2. Check if your subscription is active
3. Try logging out and logging back in
4. Contact support if the issue persists

Performance Issues

Issue: Slow response times

Solution:

1. Check your internet connection
2. Verify system requirements are met
3. Close unnecessary applications
4. Try switching to a different server region

Issue: High memory usage

Solution:

1. Restart your IDE
2. Check for memory leaks in your project
3. Reduce the number of open files
4. Update to the latest plugin version

Feature-Specific Issues

Issue: Code completion not working

Solution:

1. Ensure the feature is enabled in settings
2. Check if the file type is supported
3. Verify your subscription includes this feature
4. Try reloading the window

Issue: AI suggestions are inaccurate

Solution:

1. Provide more context in your code
2. Use more descriptive variable and function names
3. Add comments to clarify your intent
4. Try rephrasing your request

Connection Issues

Issue: Cannot connect to Trae servers

Solution:

1. Check your firewall settings
2. Verify proxy configuration if applicable
3. Try using a VPN if in a restricted network
4. Contact your network administrator

Issue: Frequent disconnections

Solution:

1. Check network stability
2. Update your IDE and plugin
3. Try switching to a wired connection
4. Contact support for server status

Getting Help

If you continue to experience issues:

1. Check the documentation - Visit our comprehensive docs
2. Search the community - Look for similar issues in our forums
3. Contact support - Reach out to our support team
4. Report bugs - Submit detailed bug reports

Diagnostic Information

When reporting issues, please include:

• IDE version and type
• Plugin version
• Operating system
• Error messages (if any)
• Steps to reproduce the issue
• Screenshots or screen recordings

Additional Resources

• Installation Guide
• Getting Started
• Support
• FAQ