Cookie Policy
Introduction
This Cookie Policy explains how SPRING (SG) PTE. LTD. ("we," "us," or "our") uses cookies and similar tracking technologies on our Trae platform, including our websites, applications, and services (collectively, the "Platform").
This policy should be read in conjunction with our Privacy Policy, which provides additional information about how we collect, use, and protect your personal information.
What Are Cookies and Tracking Technologies?
Cookies
Cookies are small text files that are stored on your device when you visit a website. They help websites remember information about your visit, such as your preferences and login status.
Similar Technologies
We also use other tracking technologies, including:
- Software Development Kits (SDKs): Code libraries that collect information about your device and usage
- Pixels and Web Beacons: Small transparent images that track user interactions
- Local Storage: Browser storage that retains data locally on your device
- Session Storage: Temporary storage that expires when you close your browser
Types of Cookies We Use
We categorize our cookies and tracking technologies into the following types:
1. Strictly Necessary Cookies
These cookies are essential for the Platform to function properly and cannot be disabled.
Purpose:
- Enable core functionality like user authentication
- Maintain security and prevent fraud
- Remember your login status
- Ensure proper operation of the Platform
Examples:
- Session management cookies
- Security tokens
- Load balancing cookies
2. Functional Cookies
These cookies enhance your experience by remembering your preferences and settings.
Purpose:
- Remember your language preferences
- Store your customization settings
- Maintain your theme preferences (dark/light mode)
- Remember your previous interactions
Examples:
- Language selection cookies
- UI preference cookies
- Feature toggle cookies
3. Analytics and Performance Cookies
These cookies help us understand how you use the Platform and improve its performance.
Purpose:
- Analyze usage patterns and user behavior
- Monitor Platform performance and errors
- Generate usage statistics and reports
- Identify areas for improvement
Examples:
- Google Analytics cookies
- Performance monitoring cookies
- Error tracking cookies
- Usage analytics cookies
4. Advertising and Marketing Cookies
These cookies are used to deliver relevant advertisements and measure their effectiveness.
Purpose:
- Show you relevant advertisements
- Measure advertising campaign effectiveness
- Prevent showing the same ad repeatedly
- Track conversion rates
Examples:
- Advertising network cookies
- Retargeting cookies
- Conversion tracking cookies
- Social media advertising cookies
Third-Party Cookies
We may allow third-party service providers to place cookies on your device to help us with:
- Analytics Services: Google Analytics, Mixpanel, or similar services
- Advertising Networks: Google Ads, Facebook Ads, or other advertising platforms
- Customer Support: Intercom, Zendesk, or similar support tools
- Payment Processing: Stripe, PayPal, or other payment providers
These third parties have their own privacy policies and cookie practices, which we encourage you to review.
How Long Do Cookies Last?
Session Cookies
- Temporary cookies that expire when you close your browser
- Used for essential functions like maintaining your login session
Persistent Cookies
- Remain on your device for a specified period or until manually deleted
- Duration varies from a few days to several years, depending on their purpose
- Used for remembering preferences and analytics
Managing Your Cookie Preferences
You have several options to control cookies and tracking technologies:
Browser Settings
Most web browsers allow you to:
- Block all cookies
- Block third-party cookies only
- Delete existing cookies
- Receive notifications when cookies are set
Popular Browser Instructions:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
Platform Settings
Where available, you can manage your cookie preferences through our Platform settings:
- Access your account settings
- Navigate to privacy or cookie preferences
- Toggle different cookie categories on or off
Opt-Out Tools
You can opt out of certain tracking through:
- Google Analytics: Google Analytics Opt-out Browser Add-on
- Advertising Networks: Network Advertising Initiative
- Digital Advertising Alliance: DAA WebChoices Tool
Mobile Device Settings
For mobile applications:
- iOS: Settings > Privacy & Security > Tracking
- Android: Settings > Privacy > Ads
Impact of Disabling Cookies
Disabling certain cookies may affect your experience:
Strictly Necessary Cookies
- Cannot be disabled without breaking core functionality
- Platform may not work properly if blocked
Other Cookie Types
- May result in less personalized experience
- Some features may not function as expected
- You may need to re-enter preferences repeatedly
- Analytics and improvement efforts may be limited
Cookie Consent
Consent Management
When you first visit our Platform, we may:
- Display a cookie banner explaining our use of cookies
- Request your consent for non-essential cookies
- Provide options to customize your cookie preferences
- Allow you to accept or reject different cookie categories
Withdrawing Consent
You can withdraw your consent at any time by:
- Updating your cookie preferences in your account settings
- Using browser settings to delete or block cookies
- Contacting us directly at feedback@mail.trae.ai
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- Changes in our cookie practices
- New technologies or tracking methods
- Legal or regulatory requirements
- Improvements to our Platform
We will notify you of material changes by:
- Posting the updated policy on our Platform
- Updating the "Last Updated" date
- Sending email notifications for significant changes (where appropriate)
International Considerations
GDPR Compliance (EU)
For users in the European Union, we:
- Obtain explicit consent for non-essential cookies
- Provide clear information about cookie purposes
- Allow easy withdrawal of consent
- Maintain records of consent
CCPA Compliance (California)
For California residents, we:
- Provide transparency about data collection
- Offer opt-out mechanisms for certain tracking
- Respect "Do Not Sell" requests
Contact Us
If you have questions about this Cookie Policy or our cookie practices, please contact us:
- Email: feedback@mail.trae.ai
- Address: 77 Robinson Road, #06-03, Robinson 77, Singapore 068896
Related Resources
Last Updated: [Date]
This Cookie Policy is part of our commitment to transparency and your privacy rights. We encourage you to review this policy regularly and contact us with any questions or concerns.